Frequently Asked Questions

Find immediate answers regarding our clinical formulations, Mayfair concierge consultations, secure UK shipping, and bespoke product matching protocols below.

Can I amend or cancel my order after placing it?

How do I receive a bespoke skin consultation?

As we dispatch orders rapidly to maintain our delivery standards, please contact our concierge team via phone or email within 30 minutes of placement to request any changes.

Simply complete our concierge form below. Our Mayfair dermatological experts will analyze your concerns and email you a personalized three-step regimen within 12 hours.

What are your UK shipping and delivery times?

What is your return policy for clinical formulations?

We offer complimentary UK next-day delivery on all orders over £150. Orders placed before 2 PM GMT are dispatched the same day via secure courier.

We accept returns on unopened, pristine products within 14 days of purchase. Due to the active nature of our formulations, we cannot accept returns on opened items.

Bespoke Curation

Our clinical experts are available for formulation guidance, order tracking, and bespoke skin matching. Expect a response within twelve hours.